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How to Remove Temporary BrDR License Files (Desktop Service)

How to Remove Temporary BrDR License Files (Desktop Service)

Date

March, 2024

Product

AASHTOWare BrDR

Versions

7.5 and later

Description

How to remove temporary BrDR license files

Fixed

N/A

This procedure describes how to remove all temporary license files used by the AASHTO Bridge Design & Rating Desktop Service (Desktop Service). This may be necessary if the Desktop Service is encountering issues starting or running.

  1. Stop the Desktop Service (if it is running):

  1. Navigate to the “C:\Users\Public\Documents\AASHTOWare\BrdrDesktopServices1” folder.

    1. Remove all files in this folder.

    2. Remove all subfolders in this folder.

  2. Start the Desktop Service from the same location as step 1:

  1. Note: The BrDR license will need to be activated again (using BrDR or by placing an existing license file). This is necessary even if the license was previously activated.

If the Desktop Service is still not starting or running, contact BrDR support. Please include the latest log file with your support request. Log files can be found in this folder (there should be one log file per day):

C:\ProgramData\AASHTOWare\DesktopService